Reviews are one of the top ranking factors in Google and are also a crucial step in a customer’s buying decision.
According to a 2017 BrightLocal study…
- Consumers are likely to spend 31% more on a business with positive reviews
- 72% of consumers will trust a local business more if they have positive reviews
- 86% of potential customers will not purchase products or services from a business with negative reviews
- One-third of the negative reviews that are replied to are either deleted or replaced with a positive review
Reviews are so important to our partners, we’ve put together a blog post highlighting the ways online reviews affect your business today.
Our partners have asked for help getting more online reviews, and today we’re thrilled to offer the perfect solution for gathering customer feedback and reviews.
We’ve partnered with GetFiveStars, the leading service for automating review requests to offer you an all-in-one solution for improving your online presence and reputation.
What This Service Will Do For Your Business
Businesses that take advantage of GetFiveStars will reap many benefits that will positively impact their online visibility and reputation, including:
- Increase positive reviews on sites like Yelp, Google, Facebook, Amazon, and more
- Deflect negative reviews and handle unhappy customers privately
- Capture and publish customer testimonials on your website, which can lead to more repeat business and referrals
- Increase local search rankings and organic traffic to your website
Watch This 2-Minute Video to Learn More About GetFiveStars:
How Does Our Review Service Work?
After a brief set-up phase, all you have to do is import customers who you’d like to request an online review from and the software takes it from there!
GiveFiveStars will automatically send requests to your customers on your behalf, asking them to leave you feedback on the review sites most important to your business.
Setup Your Private Dashboard
First, we’ll work with you to set up the service and tailor the settings to your business and customers. Our service is highly customizable, and we’ll ensure it’s set up to match your level of risk-tolerance.
Are you terrified of getting a negative review? We’ll optimize the system to be as selective as possible when requesting reviews.
Want as many reviews as possible and not afraid of getting a negative review? We got you covered, too!
Once the settings are customized for you and your business, all you have to do is import customers who you’d like to request reviews from and the system will take it from there!
Contact us today to get started on generating positive reviews for your business.
Automatically Request Private Feedback
The first email sent out will request feedback privately. It will ask your customers to rate your business on a scale from 1-10 and leave a testimonial. This step is used to intercept and deflect negative reviews by handling the negative feedback privately.
You will set a threshold for the system to move customers to the next step, where qualified customers will be taken to a landing page to review on the online platforms of your choice (Google, Yelp, Facebook, etc.).
For example, if you set your threshold to 7, anyone rating your business with a 7 or greater will be asked to leave a review on the online platforms selected.
If they rate your business below a 7, they will be thanked for their feedback and flagged in our system. The system will not request online reviews from customers who have had a negative experience with your business, so you don’t have to worry about negative reviews being published on your website or social media profiles.
Automatically Request Public Reviews From Happy Customers
Customers who have rated you positively (defined by your threshold) on the private feedback request page will be asked to leave a public review on the review sites of your choice.
Our system fully automates and tracks this progress, and can even be set to automatically follow up with happy customers at intervals of your choosing to request additional reviews or remind them to complete the online review.
Additional Features Available!
There are an infinite number of ways to customize this service to meet the needs of your business, so many that it’s impossible for us to cover them all here. Some additional features include:
- PDF reports to share progress with your team or upper management
- SMS review requests
- Zapier integration to integrate this with your existing CRM, register system or e-commerce website
- With this, you can automatically send review requests once a customer has placed an order or completed a transaction!
- Request reviews on Amazon
- Partners who sell items on Amazon can benefit from
Take Control of Your Online Reviews with Intuitive Digital
Are you interested in taking complete control of how you generate and filter online reviews for your business?
Our new review service allows us to provide a cost-effective solution for local businesses to cultivating trusted reviews from satisfied customers while attending to their day-to-day operations.
Give us a call or submit our contact form to get started on streamlining your review management process!