Compass Micro is the #1 Epson parts dealer in the United States.
Compass Micro is the #1 Epson parts dealer in the United States and their customers need to be able to easily find and purchase the parts they need online. Their old site looked outdated, but more importantly did not function correctly, directly impacting sales.
Since users were regularly unable to complete their purchase online and would need to call in to complete their order. Not only was this a poor experience for the user, it created a lot of additional work for the Compass Micro staff, answering calls and completing over-the-phone orders.
Creating an easier and more efficient user experience was the main goal with this website. Establishing a highly customized site with a top notch search feature that functions by category and model.
The site also contains exploded parts diagrams, current availability, special order notes, and flagged content for parts that can only be purchased by those with the required authorization.
A new, complex shipping table determines shipping costs with delivery options including overnight, 2-day and ground shipping. Shipping is calculated using total purchase and delivery location including military addresses.
- Magento E-Commerce Website
- Over 8,000 Products
- Search Feature by Category and Model
- Import of +30,000 Users
- Variable Shipping Pricing
- Blog Integration
77% increase in online sales from October 2016 - February 2017
Phone orders have dropped by 15%, reducing staff workload